Refund Policy

Refund Eligibility

• Recharges and Bill Payments:

• Refunds may be requested for recharges and bill payments under the following circumstances:

• Payment was processed but the service was not provided.

• Payment was processed erroneously (e.g., incorrect amount charged).

• The service provider confirms a refund is due according to their policies.

Refund Request Process

• To request a refund, please contact our customer support team at support@tranzift.com. Provide the relevant transaction details, including the transaction ID or reference number, along with a clear explanation of the refund request.

• We will review your refund request within a reasonable timeframe and communicate with you regarding the status and any further information required.

Refund Approval and Processing

• If your refund request is approved:

• Recharges and Bill Payments: We will initiate a refund to your original payment method or offer an alternative resolution, as applicable.

• The time it takes for a refund to be processed and reflect in your account may vary depending on your payment method and financial institution. We will provide an estimated timeframe when confirming the refund.

Denied Refund Requests

• We reserve the right to deny refund requests under the following circumstances:

• The request does not meet the eligibility criteria stated in this Policy.

• The refund request is fraudulent or made in bad faith.

• The refund request violates our Terms and Conditions.

Contact Information

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at support@tranzift.com.