At Tranzift, we understand that circumstances may change, and you may need to cancel a transaction or service. We strive to make the cancellation process as straightforward as possible for our customers. Please review our cancellation policy below:
Cancellation Period: You may not request the cancellation of a recharge or bill payment transaction once the transaction is completed.
Cancellation Request: To initiate a cancellation, please contact our customer support team at support@tranzift.com. Provide the relevant transaction details, including the transaction ID or reference number.
Refund Process: Upon receiving a payment against the failed transaction or a technical error, the refund will be initiated automatically. We will process the refund amount to your original payment method. Please allow 07 business days for the refund to be processed.
Service Provider Policies: For some services, especially prepaid mobile recharges, the cancellation and refund policies may also be subject to the terms and conditions of the service provider. We will do our best to assist you in such cases, but we recommend reviewing the specific service provider's policies as well.
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